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Watch Repairs, Servicing & Restoration

For three generations, we’ve been keeping the Seattle Metro Area on time. Whether you need a quick watch battery replacement, servicing for a cherished heirloom, or to expand your watch collection, Federal Way Custom Jewelers can assist you.
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Full-Service Repair

Automatic, Mechanical & Luxury Watches

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3-6 Week Turnaround | 1 Year Warranty | Free Estimate

Our watch experts diagnose issues and provide repair estimates. We’ve partnered with two teams of highly skilled horologists for comprehensive service. We repair both vintage and modern watches using factory parts when possible and offer 1-year warranties. Your watch is fully tracked and insured while in our care.

  •  Stem & Crown Replacement
  • Crystal Polishing & Replacement
  • Dial Refinishing & Repair
  • Quartz Movement Repair
  • Mechanical Movement Repair
  • Automatic Movement Repair
  • Case & Bracelet Polishing & Detailing

We service the following watch brands: Rolex, Tudor, Omega, Longines, Patek Philippe, Jaeger LeCoultre, Audemars Piquet, Piaget, Vacheron & Constantin, Tissot, Panerai, Cartier, Bulova, Zenith, Eterna, Cyma, Doxa, Hamilton, Gruen, Wittnauer, Technos, Zodiac, Universal Geneve, Seiko, Grand Seiko, Citizen, Shinola, Movado, Tag Heuer, Breitling, IWC, Chopard, Hublot, Orient, Swatch, Casio, Bell & Ross, Oris, Franck Muller, Ebel, Rado and more.

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Additional Watch Services

Watch Batteries: Quick. Affordable. Reliable.

Our watch experts replace watch batteries while you wait! Standard batteries are $10, lithium batteries are $18, and we use only high-grade Energizer brand batteries. Typically completed in under 10 minutes, our service is backed by a 1-year warranty.

Free watch band adjustments and pin replacements

Free watch band adjustments, pin replacements or link removal done while you wait, usually in under 15 minutes. Please note, we don’t sell brand-name watch bands; if you need a link added to a name brand watch, you’ll need to provide the links.

Watch Repair or Servicing Questions?

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Frequently Asked Questions

Have a high-end watch, waterproof watch, or other special need?

If you have a watch that may need special handling, our off-site horologist will install your battery. At our watchmaker’s shop, we can diagnose malfunctioning quartz watches, install batteries in complex movements, re-seal waterproof or dive watches, and more. Battery services for higher-end or complex watches take 2-3 weeks and cost $50-250 depending on the type of service needed.

How often should you service your watch?
While many watch experts and manufacturers will recommend an “every 5 year” or some such schedule for watch servicing, we are true believers in not messing with something that is working well. If you have a watch that is running well and keeping good time, it probably does not need to be serviced. Some clients can go 30-40 years without servicing their high-grade watches. Other clients will find that their watch is losing time and needs that service more frequently.
Is a watch repair “worth it”? What is my watch worth?
Clients frequently ask us if their broken watch is worth the cost of the repair, and there is no easy answer to this question. Watch repair is a dying art and difficult service to perform, thus we pay a premium for quality service. We do not always know the value of your watch- the watch market changes daily and watch prices can fluctuate wildly. Likewise, some of the highest value watches we work on are those with sentimental value- an heirloom watch, a deceased husband’s service award watch, etc.
We know that a $750 repair is easier to justify on a $2200 watch than it is on a $800 watch. We also know that the $800 watch may be far more sentimental than the $2200 watch. All we can do is provide the estimate for the cost to repair your watch, and ultimately the decision is yours as to whether or not you proceed with the repair. If you are curious about the value of your watch, either as-is or in restored condition, we are happy to provide a casual estimate of value. Generally speaking, mechanical and automatic watches, and/or those from luxury brands, are worth the most.
Do you sell watches? Do you buy watches?
Federal Way Custom Jewelers is a proud vintage & luxury preowned watch retailer. We have an ever-changing collection of timepieces in stock, from modern Rolex and Cartier, to vintage Omega and Longines. From time-only to chronograph or moon phase, we keep an eye out for unusual watches with good value. We primarily sell vintage and pre-owned luxury watches with mechanical or automatic movements but will sell Quartz movements on a case-by-case basis. Stop by to see our selection of watches or call us for our latest inventory.
This means that yes, we do buy watches. If you are looking to sell a watch in Federal Way, you should certainly give us a try. We are especially interested in pre-owned Omega, Rolex, Cartier, Longines, Patek Philippe, and other rare, old, or unusual watches. We will buy watches in any condition, from rusty barn finds to gleaming treasures. If you are selling a modern watch with a retail price under $1500, or a quartz battery powered watch, we are probably not a buyer.
Do you service high-end watch, waterproof watch, or other special need?
If you have a watch that may need special handling, our off-site horologist will install your battery. At our watchmaker’s shop, we are able to diagnose malfunctioning quartz watches, install batteries in complex movements, re-seal waterproof or dive watches, and more. Battery services for higher-end or complex watches take 2-3 weeks and cost $50-250 depending on the type of service needed.This means that yes, we do buy watches. If you are looking to sell a watch in Federal Way, you should certainly give us a try. We are especially interested in pre-owned Omega, Rolex, Cartier, Longines, Patek Philippe, and other rare, old, or unusual watches. We will buy watches in any condition, from rusty barn finds to gleaming treasures. If you are selling a modern watch with a retail price under $1500, or a quartz battery powered watch, we are probably not a buyer.
Do you service high-end watch, waterproof watch, or other special need?
If you have a watch that may need special handling, our off-site horologist will install your battery. At our watchmaker’s shop, we are able to diagnose malfunctioning quartz watches, install batteries in complex movements, re-seal waterproof or dive watches, and more. Battery services for higher-end or complex watches take 2-3 weeks and cost $50-250 depending on the type of service needed.This means that yes, we do buy watches. If you are looking to sell a watch in Federal Way, you should certainly give us a try. We are especially interested in pre-owned Omega, Rolex, Cartier, Longines, Patek Philippe, and other rare, old, or unusual watches. We will buy watches in any condition, from rusty barn finds to gleaming treasures. If you are selling a modern watch with a retail price under $1500, or a quartz battery powered watch, we are probably not a buyer.
Have a broken pin in your watch band, or maybe your watch band keeps popping open?

It may need a new pin. We keep a large stock of watch pins, from spring bars to screws and standard pins, in a variety of sizes and styles. If we have one that can fix your watch, we will supply and install it at no charge to you.
*While we can adjust and repair most watch bands, some are harder or risky to do. Luxury watch bands such as Rolex, Cartier, Omega and Movado often require special tools and equipment to adjust or repair the bands. For these adjustments, your watch would need to be adjusted or repaired at our watchmaker’s shop for a small fee. We are happy to provide an estimate, which will take approximately one week after receiving your watch.

Do You Have Watch Band Replacements

DoesIt may need a new pin. We keep a large stock of watch pins, from spring bars to screws and standard pins, in a variety of sizes and styles. If we have one that can fix your watch, we will supply and install it at no charge to you. 

*While we can adjust and repair most watch bands, some are harder or risky to do. Luxury watch bands such as Rolex, Cartier, Omega and Movado often require special tools and equipment to adjust or repair the bands. For these adjustments, your watch would need to be adjusted or repaired at our watchmaker’s shop for a small fee. We are happy to provide an estimate, which will take approximately one week after receiving your watch. your watch need a new band or bracelet? Maybe you are looking to give that old watch a bit of a facelift with a more modern strap? Visit Federal Way Custom Jewelers for a wide range of watch bands in-stock and even more available to order. As a Speidel & Stuller authorized retailer, we have a huge inventory of high-grade replacement watch bands, including:

  • Leather watch bands
  • Lizard Grain & Alligator Grain watch bands
  • White, Blue, Pink, Green, Red, Purple & various other color bands
  • Rubber & Silicone watch bands
  • Metal bracelet watch bands
  • Speidel stretchy watch bands
  • NATO style nylon watch bands
  • Antique-style ladies silk watch bands

While we do not stock aftermarket branded watch bands, for luxury watches, we are always happy to help clients source high grade replacement bands or restore the band they already have. This includes Rolex, Omega, Cartier, Jeager LeCoultre, Audemars Piquet, and more. Feel free to contact us for more information.

*While we can adjust and repair most watch bands, some are harder or risky to do. Luxury watch bands such as Rolex, Cartier, Omega and Movado often require special tools and equipment to adjust or repair the bands. For these adjustments, your watch would need to be adjusted or repaired at our watchmaker’s shop for a small fee. We are happy to provide an estimate, which will take approximately one week after receiving your watch.

All Jewelry Repair Services

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